FAQ

Where are you located?

Heart's Desire is based in San Antonio, Texas. All products are shipped from our San Antonio studio. The majority of our line is also made in San Antonio. We have experimented with an import trial, but will not be reproducing those garments in the future. Remaining import stock is still being sold on our website and is noted as being imported.

 

Why are you clothes so expensive?

Here's why.

 

Is this site legit?

Yes. We're the real deal. Our designs and photos are constantly being ripped off by scam websites, such as Timrosh, Anniecloth, and Roselinlin. You might think that you're getting a great deal, but many customers report never receiving orders or completely unwearable garments. Please email us at sales@heartsdesireclothing if you encounter unauthorized use of our photos or knockoff products.

 

Do you sell wholesale?

Yes, we do! We love fine boutiques. Please read our Wholesale page.

 

Can I see swatches?

You can see a list of most fabrics here. Wholesale customers, please email us to request a swatch book.

 

 

How can I change or cancel my HeartsDesireClothing.com order after it has been submitted?

You have just placed your order and have received your order confirmation email.  If you need to make any changes to your order, within 30 minutes from the time you place your order, you can change or cancel your order by emailing sales@heartsdesireclothing.com or calling 210-821-5917. Please include your order number when emailing or have your order number available when calling.

 

What is Heart's Desire Clothing return policy?

Our return policy is 30 days, not worn, tags still on or shows no sign of wear, excluding products that are marked as Final Sale. No returns on custom items (wholesale only).

Can I return a Final Sale item?

Final sale products cannot be returned for a refund. You may exchange the product for a different size or color. We will also honor product exchanges for equal-value sale items.

 

Haven't received your entire order?

If you haven’t received your whole order, please email sales@heartsdesireclothing.com or call 210-821-5917 immediately upon receiving. Please have your order number available.

 

How can I track my order?

You can track your order by going online to the shipping carrier’s website provided and inputting the tracking number that was given to you after you place your order.

 

What if I received my order damaged?

Heart’s Desire Clothing LLC apologizes for any merchandise you received damaged. We reserve a high standard of quality and kindly will exchange the damaged product with a replacement for the same item or provide a full refund. Please email sales@heartsdesireclothing.com or call 210-821-5917 after receiving and have your order number available.

 

Why was my order delayed (late) or cancelled?

Your order maybe delayed or cancelled if either of these conditions applies to your order:

  • The address and telephone number you provided for your credit card account does not match what your bank has on file.
  • You are shipping your order to an address other than your billing address.

You may be contacted by Heart’s Desire Clothing LLC Customer Service for additional verification. If they are unable to reach you, your order may be cancelled.

 

Why is there a charge on my card if my order was cancelled?

After Heart’s Desire Clothing LLC issues you a refund, the exact amount of time until funds are cleared is determined by your bank or credit card company, so the time in which the funds are available in your account, may vary. Please contact your banking institution.

 

When will I receive my order confirmation?

After placing an order on HeartsDesireClothing.com, you will receive an email confirmation that your order was placed.  This confirmation includes:

  • Order number
  • Item(s) ordered
  • Description
  • Quantities
  • Price of each item
  • Shipping address
  • Billing address
  • Payment information

Please print and/or save this confirmation. It can be used for future reference to check the status of your order.

If you do not receive an order confirmation from sales@heartsdesireclothing.com, within an hour, check your spam folder. Add sales@heartsdesireclothing.com for timely communication.  


How long does it take to receive my purchase?

It takes about 14 days to receive your purchase depending on the size of the order. Delivery time could be more or less. This time includes handling and shipping.

 

Why should I create a Login account?

Sign up with Heart’s Desire Clothing LLC for easier check –out when you visit HeartsDesireClothing.com again. You’ll also be subscribed to our newsletter that will inform you of new product additions, special sales and discounts.

 

What if my custom order has multiple shipping addresses?

That’s fine, let us know by indicating the ship to addresses, product and quantities in the “Special Instructions” box on the product page. You can also call us within 24 hours of placing your order with the ship to addresses.  Shipping charges will apply. You will be invoiced the cost prior to shipping to each location.  A representative from Heart’s Desire Clothing will contact you.