FAQ


How do I checkout?

Up, in the right corner of your screen, checkout by clicking on the image of a shopping cart, next to Items.

What if my shopping cart will not add or delete items from my shopping cart?

If your shopping cart will not add or delete items, perform one or more of the following:

  1. Refresh your browser and try your shopping cart again. 
  2. Completely close the HeartsDesireClothing.com website and revisit HeartsDesireClothing.com by opening a new window.
  3. Check your cached cookies and delete files associated with HeartsDesireClothing.com shopping cart. Refresh your browser and try your shopping cart again.  If you don’t know how to clear cookies please follow these instructions:
  • In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
  • If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.

 After completion, try your shopping cart again.

 How can I change or cancel my HeartsDesireClothing.com order after it has been submitted?

You have just placed your order and have received your order confirmation email.  If you need to make any changes to your order, within 30 minutes from the time you place your order, you can change or cancel your order by emailing sales@heartsdesireclothing.com or calling 210-821-5917. Please include your order number when emailing or have your order number available when calling.

  What is Heart's Desire Clothing return policy? for Wholesale?

Our Wholesale return policy is 30 days, not worn, tags still on or shows no sign of wear. No returns on custom items.

 Haven't received your entire order?

If you haven’t received your whole order, please email sales@heartsdesireclothing.com or call 210-821-5917 immediately upon receiving. Please have your order number available.

How can I track my order?

You can track your order by going online to the shipping carrier’s website provided and inputting the tracking number that was given to you after you place your order.

 What if I received my order damaged?

Heart’s Desire Clothing LLC apologizes for any merchandise you received damaged. We reserve a high standard of quality and kindly will exchange the damaged product with a replacement for the same item or provide a full refund. Please email sales@heartsdesireclothing.com or call 210-821-5917 after receiving and have your order number available.

 What are my payment options to place an order?

Your payment options are by Credit Card.  

 Why was my order delayed (late) or cancelled?

Your order maybe delayed or cancelled if either of these conditions applies to your order:

* The address and telephone number you provided for your credit card account does not match what your bank has on file.

* You are shipping your order to an address other than your billing address.

You may be contacted by Heart’s Desire Clothing LLC Customer Service for additional verification. If they are unable to reach you, your order may be cancelled.

 Why is there a charge on my card if my order was cancelled?

After Heart’s Desire Clothing LLC issues you a refund, the exact amount of time until funds are cleared is determined by your bank or credit card company, so the time in which the funds are available in your account, may vary. Please contact your banking institution.

 When will I receive my order confirmation?

After placing an order on HeartsDesireClothing.com, you will receive an email confirmation that your order was placed.  This confirmation includes:

Order number

Item(s) ordered

Description

Quantities

Price of each item

Shipping address

Billing address

Payment information

Please print and/or save this confirmation. It can be used for future reference to check the status of your order.

If you do not receive an order confirmation from sales@heartsdesireclothing.com, within an hour, check your spam folder. Add sales@heartsdesireclothing.com for timely communication.  

How long does it take to receive my purchase?

It takes about 14 days to receive your purchase depending on the size of the order. Delivery time could be more or less. This time includes handling and shipping.

 Why should I create a Login account?

Sign-up with Heart’s Desire Clothing LLC for easier check –out when you visit HeartsDesireClothing.com again. You’ll also be subscribed to our newsletter that will inform you of new product additions, special sales and discounts.

 How secure is your website?

HeartsDesireClothing.com is protected by SS/L encryption.  SS/L (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.  Your information is protected and safe with HeartsDesireClothing.com. 

 I have a design idea, will Heart’s Desire Clothing LLC create it for me?

Yes, Heart’s Desire Clothing LLC will create your design idea with the agreement that Heart’s Desire Clothing LLC owns the pattern, design rights and produces all reproductions of the garment. Heart’s Desire Clothing LLC does not sell designs or patterns singularly. Send your request to sales@heartsdesireclothing.com or call 210-821-5917.

 Do you charge for design consultations?

No, Heart’s Desire Clothing LLC does not charge for design consultations.  You may request a design consultation by emailing sales@heartsdesireclothing.com or calling 210-821-5917.

How is my custom design price determined?

Heart’s Desire Clothing LLC figures your custom design cost based primarily by determination of the following items:

  1. The complexity of your design
  2. The product you select
  3. The quantity in your order – (order larger quantities will maximize your savings.)
  4. Shipping Location

Ready to get a quote, you can submit your design request by sending email to sales@heartsdesireclothing.com or call 210-821-5917 with your name, number, the product that you’re interested in and a brief description of your project.

Can I get a sample before I place an order?

Yes, Heart’s Desire Clothing LLC does provide design samples for a small fee.

What if my custom order has multiple shipping addresses?

That’s fine, let us know by indicating the ship to addresses, product and quantities in the “Special Instructions” box on the product page. You can also call us within 24 hours of placing your order with the ship to addresses.  Shipping charges will apply. You will be invoiced the cost prior to shipping to each location.  A representative from Heart’s Desire Clothing LLC will contact you.