Returns & Exchanges

Return & Exchange Policy

You can return or exchange your items within 30 days of receipt of your shipment.

• They must be in original condition
• Clothing must be unwashed and unworn
• Customizations that change the original pattern, including sleeves, hems, and/or other details are not returnable
• Customizations limited to color are returnable

Items marked final sale are not returnable but may be exchanged. View full policy here.

 

How do I begin my Return or Exchange?

• Please send an email to sales@heartsdesireclothing.com. In the message, be sure to include your order number and a description of the items you'd like to exchange/return.
• You will get a confirmation email with the shipping guidelines once the return request is approved
  
  

Are there any charges for returns or exchanges?

• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping
• Returns and cancellations are subject to a 6% fee. 

How soon will I get my refund?

• Once received, we will inspected and determine whether we can offer a full refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Cancellations

• Cancelled orders are subject to a 6% fee.
• If you are a non-EU customer, you have 24 hours to cancel your order. 
• If you are an EU customer, we honor the 14 Day Cooling-Off Period.