Returns & Exchanges
Return & Exchange Policy
You can return or exchange your items within 30 days of receipt of your shipment.
- They must be in original condition
- Clothing must be unwashed and unworn
- Customizations that change the original pattern, including sleeves, hems, and/or other details are not returnable
- Customizations limited to color are returnable
Items marked final sale are not returnable but may be exchanged. View full policy here.
How do I begin my Return or Exchange?
- Please send an email to sales@heartsdesireclothing.com. In the message, be sure to include your order number and a description of the items you'd like to exchange/return.
- You will get a confirmation email with the shipping guidelines once the return request is approved
Are there any charges for returns or exchanges?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- Returns and cancellations are subject to a 6% fee.
- There is no fee for exchanges, and we will cover shipping. Items that have been discontinued or are final sale are not eligible for an exchange. If you are unsure, please email us at sales@heartsdesireclothing.com
How soon will I get my refund?
- Once received, we will inspected and determine whether we can offer a full refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Cancellations
- Cancelled orders are subject to a 6% fee.
- If you are a non-EU customer, you have 24 hours to cancel your order.
- If you are an EU customer, we honor the 14 Day Cooling-Off Period.